Cisco Systems Inc. announced at the Healthcare Information and Management Systems Society Conference in New Orleans the results of a Customer Experience Report focused on health care.
The global report examined the perceptions of consumers and health care decision makers (HCDMs) on the patient experience in health care.
The results of the report demonstrate that as information, technology, bandwidth, and integration of the network become the center of the “new world,” both human and digital aspects are key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction, the company said.
The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health. Views on these topics differed widely between the two groups (consumers and HCDMs) and the 10 geographies surveyed.
The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs across 10 countries. Additionally, consumers and HCDMs were polled from a variety of backgrounds and ages within each country.